Local Delivery Policy

Updated as of January 31st, 2024

If you intend to order for Local Delivery please read the entire page.

For Local Deliveries please have your ID ready at time of delivery. The ID provided must match the name on the order. Only physical, government issued photo IDs are valid and photos of your ID are not accepted. Couriers are not permitted to drop off orders without checking for appropriate ID.

We use a local courier service for our deliveries. A cash tip to your driver is appreciated but not required. We also accept tips through our checkout page and 100% of any tips remitted through our online store is given to your courier directly.

If you place your order within the delivery window (from opening time up to one hour before our closing time for the day) it is typically sent out immediately unless otherwise specified. Regardless, we please ask if you are able to clarify within the order notes when you are specifically able to receive your order. If the order is placed outside our regular delivery times and a preferred delivery time is not indicated, we will not send out the order until we are able to contact you to set an appropriate delivery time. 

Orders can take up to two hours after being received to arrive, although traffic and/or weather complications may impact the delivery timeframe. If you think you should have received your order already and haven’t, please contact us.

Any orders that are not able to be delivered due to lack of ID, not answering the door or the customer providing an incorrect address will be charged the return delivery fee as well as an additional re-delivery fee if they would like the order sent back out. If an order has been sent out and returned under these circumstances and you decide to cancel the order, the initial and return delivery fees as well as a 25% restocking fee will be deducted from your refund. This is why we please ask for indication on an appropriate delivery time in order to avoid this situation. 

Orders that arrive incorrect (missing/incorrect products for example) will be corrected at no cost to the customer. If a product is ordered that we do not have in stock due to an error with our inventory, the customer will be contacted and offered similar products, given a timeline of when the product may be back in stock, or a refund. There are no exceptions to the standing return/refund policies for substituted products and are treated the same as a regular order.

In the event you become unable to receive your order for any reason, please contact us as soon as possible and we will do what we can to move your delivery time to when you are able to receive it.

Please note that any orders that are returned due to showing ID that indicates the customer is under the age of 19 will not be eligible for reshipment and the cost of the initial delivery, return delivery, as well as a 25% restocking fee will be deducted from your refund. There are no exceptions to this policy. Do not order from us if you are under the age of 19.

We please ask that you always double check your Shipping Address information to ensure it is correct before placing your order, and if any errors are noticed after your order is placed please contact us as soon as you can so we can ensure your order is shipped to the correct location to avoid additional fees.

If you do not have Local Delivery as a shipping option at checkout but believe you should (your address is within London, Ontario) please give us a call at 226-700-3206.